Control Room/Helpdesk Supervisor
Barbican Centre & Guildhall School of Music & Drama
Salary range: £27,040 - £30,480 per annum (Inclusive of Inner London Weighting), dependent on skills and experience
The Barbican Centre and Guildhall School Engineering department is looking for a full time Control Room/Help Desk Supervisor.
The Engineering department is responsible for the maintenance and operational function of over six buildings comprising of 150,000 sqm in total. Properties include the Barbican Centre, Guildhall School, a new academic / performing space (Milton Court), new Barbican cinemas, student accommodation and other satellite properties.
This position is vital in the general running of the engineering maintenance function and in delivering effective engineering help desk support to all departments and external contacts. You will be supporting all sites to deliver their maintenance, operational & legislative requirements.
Duties include logging helpdesk telephone calls and emails, programming the Building Energy Management Systems (BEMS) and monitoring staff workloads. Other duties include both running and writing technical reports, and being responsible for the control room administration e.g. engineering logs and invoices.
The successful candidate will have previous experience in a busy computerised control room/helpdesk environment. A qualification in City and Guilds, mechanics or electrics is essential as well as a sound knowledge of Outlook, Word and Excel. You should also be organised, analytical, and have excellent communication and interpersonal skills. You will have a good understanding of changing organisational requirements, and will be keen to learn more about the needs of various Barbican and School departments. You will enjoy interacting with different people, and will provide high-level customer focused service to all internal departments as well as for external contractors and clients.
Please see the ‘Job Information Pack’ for the full job description and person specification.
Closing date: Midday Monday 12 December 2016
To apply online, please visit www.cityoflondon.gov.uk/jobs.
Alternatively, please contact the Corporate Recruitment Unit on 020 7332 3978 (24hr answerphone) quoting ref BC618. A minicom service for the hearing impaired is available on 020 7332 3732.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.